bije's Privacy Policy — Your Information Is Our Responsibility

1 What Information We Collect

When you register and use bije, we may collect the following types of information:

1.1 Identity Information

When you create an account or log in to bije, the identity information we collect includes:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Current address

1.2 Financial Transaction Information

For deposits and withdrawals, we store the necessary payment-related information — such as mobile banking account numbers (bKash, Nagad, Rocket, or Upay) — however, no full PIN or password is ever stored.

1.3 Technical Information

Information automatically collected from your device and connection includes:

• IP address and device type
• Browser name and version
• Operating system
• Time spent on the site and browsing activity
• Referral URL (where you came from before visiting the site)

1.4 Gaming Activity Information

To improve your gaming experience on the bije platform and ensure responsible gaming, we keep records of your betting history, win/loss records, and account balance changes.

2 Purpose of Information Use

We use the information we collect only for the following legitimate purposes:

2.1 Account Management

We use your identity information to create, verify, and manage your bije account. This includes login verification, password recovery, and ensuring account security.

2.2 Processing Financial Transactions

We use financial information to securely process your deposit and withdrawal requests and to maintain transaction records.

2.3 Providing Customer Support

Our support team may access your account information to resolve your issues. bije provides assistance in Bengali 24/7 via live chat and email.

2.4 Fraud Prevention & Security

To protect your account and funds, we analyse technical information to detect suspicious activity. This information is also used to prevent the creation of multiple accounts or misuse of bonuses.

2.5 Service Improvement

We analyse aggregate usage statistics to further improve the bije platform experience. Your identity is not revealed in this analysis.

2.6 Regulatory Compliance

We use necessary information to comply with applicable laws and regulations, particularly to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.

3 Cookies & Tracking Technologies

bije uses cookies and similar technologies to operate the website effectively and to personalise your experience.

3.1 Essential Cookies

These cookies are essential for the basic functioning of the website. This includes maintaining your login session, storing security tokens, and remembering your preferred language. Without these cookies, the site will not work properly.

3.2 Performance Cookies

These cookies collect anonymous statistics to understand which parts of the site are used most. No personal information is attached to these.

3.3 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly. We never use third-party advertising cookies.

4 Sharing Information with Third Parties

bije does not sell your personal information to third parties for commercial purposes. However, some information may be shared on a limited basis in order to provide services:

4.1 Payment Processors

To process your transactions, we share the necessary financial information with mobile banking service providers (bKash, Nagad, Rocket, Upay). This exchange of information is governed by the relevant provider's security protocols.

4.2 Identity Verification Services

We may work with trusted KYC (Know Your Customer) service providers to verify your identity and age. These partners operate under strict confidentiality agreements.

4.3 Legal Obligations

We may be required to provide information to relevant authorities as part of a court order, government investigation, or legal process. Such disclosure is always limited to what is legally required.

4.4 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI process game session data to ensure fair play. This data is handled without any personally identifiable information.

4.5 What We Never Do

We never sell or transfer your information to advertising agencies, data brokers, or any other third party without your consent.

5 Data Storage & Security

Protecting your information is our highest priority. bije applies industry-leading security measures to data storage.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers are protected by SSL encryption, making it impossible to read any information in transit.
• Encrypted Storage: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Step Verification: Two-step verification is available for additional account security.

5.2 Organisational Safeguards

Only authorised staff may access your personal information, and only for necessary operational purposes. All staff operate under strict confidentiality agreements.

5.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.

6 Your Rights

bije believes you should have full control over your personal information. Your privacy rights are described below:

6.1 Right to Access Information

You may ask us at any time what information we have stored about you. We will provide a complete report within 30 business days.

6.2 Right to Correct Information

If there is any error in your stored information, you may contact us to have it corrected. We will update the information as soon as possible.

6.3 Right to Delete Information

Subject to applicable legal obligations, you may request the deletion of your account and associated personal information. Financial transaction records may be retained for a specified period for legal reasons.

6.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. However, this may limit your access to some services.

6.5 Right to Lodge a Complaint

If you have any concerns about our data processing, you may raise them directly with us or with the relevant authority. To exercise your rights, please contact our support team.

7 Protection of Minors

The bije platform is intended only for individuals aged 21 and above. We do not intentionally collect personal information from anyone under 21.

Age verification is a mandatory step in the registration process. If we become aware that a minor has used our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us immediately.

8 Special Protection of Payment Information

Financial information is the most sensitive. bije processes your mobile banking transactions with the highest level of security.

8.1 What We Do Not Store

• Your bKash, Nagad, Rocket, or Upay PIN/password
• Full bank account details (where applicable)
• OTP (One-Time Password) codes

8.2 Secure Transaction Process

Transactions on bije — for a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000 — take place directly through the secure gateway of the relevant mobile banking service. We do not store any intermediary sensitive financial information.

8.3 Suspicious Transactions

If any unusual or suspicious financial activity is detected, we will contact you and may suspend the transaction until the necessary verification is completed.

9 Changes to the Privacy Policy

bije may update this privacy policy from time to time. This is necessary to keep it aligned with changes in our services or legal requirements.

9.1 Notification of Changes

If any significant changes are made to the privacy policy, we will:

• Send a notification to your registered email
• Display a clear notice on the website
• Update the "Last Updated" date on this page

9.2 Continued Use After Changes

Continuing to use the bije platform after a revised policy is published means you consent to the new policy. If you do not agree to the changes, you may request that your account be closed.

9.3 Previous Versions

We keep previous versions of the privacy policy in an archive. If you wish to view the policy from a specific point in time, please contact our support team.

10 Contact Us

If you have any questions, concerns, or requests about the privacy policy, please contact our data protection team. We are available 24/7 to serve you.